Refund policy

Return and Refund Policy

Thank you for shopping with us at Squishmania. We strive to provide high-quality skincare products and ensure customer satisfaction. Please read our return and refund policy carefully before making a purchase.

Returns

Due to the nature of personal care and skincare products, we do not accept returns on used or opened items for health and hygiene reasons. However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at squishmaniahelpdesk.com with your order number and photo proof. We will gladly offer a replacement or refund depending on the issue.

Refunds
If your request is approved, a refund will be issued to your original payment method within 5–10 business days. Refunds are only processed for eligible claims such as:

  • Items damaged in transit

  • Incorrect item received

  • Items lost in transit (confirmed via tracking)

Order Cancellations
Orders may be canceled within 12 hours of placement. After this period, your order will be processed and cannot be canceled.

Shipping Issues
We are not responsible for delays caused by courier services, customs, or incorrect shipping information provided by the customer.

Contact Us
If you have any questions or concerns, reach out to us at squishmaniahelpdesk.com. Our support team will respond within 24–48 hours.